Answers to your burning questions

Online payments at the time of booking?

Visma Pay offers rental customers a variety of secure online payment methods. Customers can easily pay at the time of booking using different options, such as online banking, card payments, or mobile payments. This means that the rental business receives payment immediately, and the customer can complete the payment during booking without unnecessary delays. Payments are fast, smooth, and integrated directly into the RowlyGo application, ensuring a seamless process every time.

Can I send invoices to customers?

If you want to offer invoicing options, the Innovoice integration allows you to easily manage both invoicing and consolidated billing, which is particularly helpful for larger corporate clients.

Sending a payment link to the customer?

Send a payment link easily directly from the Visma Pay dashboard. If post-invoicing for refueling is needed, it can also be managed effortlessly using the same process.

Detailed instructions for sending a payment link can be found here: Maksulinkki – Visma Community

Is it possible to pay for the booking on-site?

The rental business can decide whether to allow on-site payment at the time of vehicle pick-up. The product card indicates whether the payment has been made, ensuring that everyone always has a clear understanding of the booking’s payment status.

Can a booking fee be taken in advance for online payments?

Yes, it can. The rental business can set a desired booking fee for online payments and determine the schedule for when the remaining amount should be paid.

Can the customer see the real-time availability of products?

Yes. Customers can see in real-time which products are available through the online booking system. Unnecessary double bookings are a thing of the past.

Can the customer book multiple products at the same time?

Yes, the rental business can configure settings to allow multiple products to be added to a booking. In this case, a shopping cart feature will be available in the booking system.

Can the customer see the rental terms during booking?

Yes. The customer reads and agrees to the rental terms during the booking process, before the booking is confirmed.

Can the customer cancel their booking electronically?

Yes, they can! The rental business can set in their settings whether customers are allowed to cancel their bookings themselves via a link in the booking confirmation. Additionally, you can adjust how many days before the booking start cancellation is allowed. This keeps things flexible while maintaining control—without unnecessary hassle.

Can the rental business modify the booking?

Yes, they can! If the booking has already been paid for online, the rental business can partially refund the booking amount if needed through the Visma Pay management portal. If there are additional costs associated with the booking, you can easily send a payment link to the customer via the dashboard, making extra payments convenient. Manually created bookings and those where payment is made upon pickup can also be smoothly modified. This way, bookings remain flexible, and the rental business always has full control of the situation.

Partial refund or full rental amount refund?

Yes, absolutely! Both partial refunds and full rental amount refunds can be managed smoothly through the Visma Pay management portal. You can easily handle refunds as needed, ensuring a flexible service for both the customer and the rental business.

Can both an hourly and a daily price be set for a product?

Yes, absolutely! There are multiple pricing options for a product, and they can work simultaneously if needed (hourly, daily, weekly, and monthly rates).

Can price lists be defined based on seasons?

Yes, they can! Price lists can include increases or discounts for specific time periods, either as a percentage or a fixed amount.

Dynamic pricing is available in our Performance and Enterprise packages.

Is it possible to create discount codes for customers in the system?

Yes, it is! Discount codes are easy to create, and customers can enter the code when selecting the payment method for their booking.

Discount codes can be created in the Performance and Enterprise packages.

Can an on-call fee be added to bookings?

Yes, it can. The rental business can charge an on-call fee for bookings made outside of regular business hours.

On-call fees are available in our Performance and Enterprise packages.

Can a delivery fee be added to bookings?

Yes, it can. The rental business can set a delivery fee for a specific pick-up point, which will be added to the rental price.

You can add delivery fees in our Performance and Enterprise packages.

Adding products

Adding products to the system is easy and effortless. Detailed information about the product, features, applicable pricing, and a representative image are added to the product card. The product is then assigned to the correct category, and appropriate additional services are added.

If the rental business has several similar products, copying products is the easiest and fastest way to add them.

It’s recommended to fill in the product details as thoroughly as possible to give the renter a clear understanding of the product at the time of booking.

Additional services

Adding a new additional service to the system is straightforward. The new service is named, an image is uploaded, and a price list is added. The rental business can also decide whether multiple additional services can be added to a single booking. For example, a customer might add only one GPS device to their booking, but two child seats.

The product card specifies which additional services are offered for that particular product.

Do the products have damage maps?

Yes, they do. Damage details can be easily added and are clearly visible on the damage map. The damage map is also included in the customer’s contract.

Can pick-up and return times for products be enforced on specific days and times?

Yes, absolutely! Specific pick-up and return times can be set for a product, either for weekly (or multi-week) rentals or for daily rentals as well.

Is it possible to see the booking history of a product?

The booking history of an individual product can be viewed in the “Booking History” section of the product card. You can also examine the product’s bookings in more detail through this section.

Can a product be hidden from the online booking system?

Hiding an individual product or even an entire product category can be done in just a few clicks. Whether you want to keep them hidden over the weekend or for a longer period, Rowly gives you full control. This way, you can offer special products only to specific customers—exactly when you want to.

What is a fleet?

A fleet is simply the collection of vehicles or equipment you rent out—whether it’s cars, boats, snowmobiles, or trailers. It’s all the mobile assets that keep your business running. Your fleet can be a single unified collection managed from multiple pick-up points, or it can be divided across several locations, each with its own inventory. Both options work seamlessly with Rowly—you decide how you want to manage it!

Clear and straightforward, just as it should be.

Can I manage one fleet from multiple pick-up locations?

Yes, you can. The rental business can have multiple pick-up and return locations for the same fleet. All pick-up points share the same inventory, but the rental business sets individual rules and schedules for each point to ensure seamless transfer of the fleet between locations.

Is it possible to manage multiple fleets at different pick-up locations?

Yes, it is. The rental business can have multiple fleets and multiple pick-up locations. Each location has its own fleet, allowing the rental business to ensure that the equipment is always in the right place at the right time.

What integrations are available in RowlyGO?

RowlyGO is already integrated with Visma Pay, Telia Identification, Suomen Asiakastieto, Kiho, LivionKey, Innovoice, Link Mobility, and Google services such as Analytics and Tag Manager.

What are the benefits of Telia Identification?

With Telia Identification, customers can approve rental agreements securely and conveniently using a mobile certificate or bank credentials.

Telia Identification makes managing contracts easy and modern. All agreements are signed digitally, eliminating the need for paper copies.

Does RowlyGO check customers’ credit information?

With the integration of Suomen Asiakastieto, customers’ credit information is automatically checked to ensure that the renter can manage their payments without surprises.

Automatic credit checks help ensure that the vehicle you rent out does not end up in the wrong hands.

Can I see the real-time location of my fleet with RowlyGO?

Yes, Kiho’s tracking system keeps you informed about the location of your rental fleet anytime, anywhere—you can see everything directly from the RowlyGO dashboard.

With Kiho’s service, you can also monitor your fleet’s mileage, battery voltage, and maintenance needs.

Can consolidated invoices be sent from the system?

Yes, it can. The Innovoice invoicing service enables smooth and effortless billing. The invoicing service allows you to handle corporate customer invoicing as well as consolidated invoicing directly from the RowlyGO dashboard without unnecessary steps.

Does RowlyGO work on mobile?

RowlyGO works on all your devices—anytime, anywhere. Use it on your phone, tablet, or computer. Mobile devices have been specifically considered in the design, and the application is built to function perfectly even on smaller screens. And if the dashboard looks too small or too large on a big computer screen, no problem—you can easily zoom in or out as needed. This way, managing bookings and your fleet is effortless, no matter where you are.

Booking Confirmations

RowlyGO booking confirmations keep everyone up to date and ensure that both the customer and the rental business are informed of the booking. Customers automatically receive a booking confirmation via email, and the rental business also gets their own confirmation. Additionally, you can enable SMS notifications, so the booking confirmation is sent directly to both parties’ phones as well. This way, everyone knows the booking status, and the information is always readily available.

What is a fulfillment link?

A booking can be sent to the customer’s email for completion using a fulfillment link.

Through the fulfillment link, the customer can finish filling in their contact information, agree to the booking terms and contract, and pay for the booking.

The validity period of the fulfillment link is defined in the location settings.

Are there language versions in the system?

Yes! The online booking system is designed to work in Finnish, Swedish, and English, ensuring your customers receive service in the language that suits them best. Additionally, you can enter all product information in different language versions so it is available to customers in their preferred language. However, the management interface is currently only available in Finnish. Rental agreements can be sent to customers in their chosen language, ensuring a smooth experience for everyone.

How can I search for an individual booking?

The system has a smart search function that allows you to quickly find bookings based on the booking number, customer name, phone number, or email address. The search is so efficient that you’ll be amazed at how easily and quickly you can get the job done.

Is there a customer register in the system?

Yes, there is. The customer register allows you to easily view customers’ booking history and keep contact details up to date—all at a glance. For corporate clients, you can also save billing addresses to ensure smooth invoicing without any extra hassle.

Can customer satisfaction surveys be sent from the system?

Yes, they can. With the Link Mobility integration, sending customer satisfaction surveys is fully automated. After the rental, the customer receives a satisfaction survey via SMS, and the rental business can easily view the responses from their dashboard. You can also link the Google My Business review section to maximize benefits for future customers and for improving your operations. This way, you always stay informed about how things are going—and your customers will appreciate it too!

How can I track the digital path through which bookings are made?

You can clearly see which bookings have come through the web and which have been manually entered into the management system.

Google Analytics is definitely your friend here! The application supports conversion tracking, and the necessary settings are made in Google Tag Manager, which are then applied to Google Analytics. This way, you always stay informed about which digital channel your bookings are coming from.

If you use paid advertising, such as Meta (formerly Facebook) or Google Ads, you can easily determine how many bookings these campaigns brought in and what their returns were. You can also see whether bookings came organically—through search engines using the keywords that make your site discoverable without paid ads.

How soon after signing the contract will I get access to the system?

You will get access to the system in about 2–3 weeks, depending on the changes and integrations required. Things move quickly, but we also ensure that everything works exactly as it should!

How is onboarding training arranged?

The onboarding training is conveniently conducted via Teams, and the time is always arranged personally with the customer. Before the training, you’ll receive your system credentials, and all integrations will be ready to go, so we can thoroughly go through each part. This ensures you can hit the ground running right from the start!

How do we add the booking calendar to our website?

No worries about coding or complicated installation processes! The booking system can be integrated into any content management system, such as Drupal, Magento, or WordPress. You simply get a script code that is added to an HTML or XHTML document using the script element. If you need help, we’re always here to support the installation—everything runs smoothly without unnecessary hassle!

If you prefer not to have the booking system directly on your website, no problem—that works too! We can direct your customers to a separate booking page. We provide a dedicated platform for the booking system, with an address in the format rent.rowlygo.fi/customer-name. This way, bookings can be handled smoothly, even if the booking system isn’t directly on your own website!

How do I choose the best service package for our rental business?

You can start by estimating the savings RowlyGO brings with the calculator available on our Pricing page.

For a new or seasonal rental business, the Starter package is the simplest choice. The Performance package, on the other hand, includes many more features and effectively supports your business growth. If you need customized solutions, our Enterprise package offers, among other things, branded corporate and insurance company portals.

Our Pricing page clearly presents the features of each package, and our knowledgeable sales team will help you choose the solution that best suits you. Book a free demonstration here and learn more!

Can I give my team different access rights?

Yes, you can. In Rowly, you can add users to your team and assign them specific access rights. This way, each member has access to exactly the features they need—and only those features. This functionality is in progress and will be available soon, allowing you to manage your team even more efficiently!

How do I get credentials for the system?

You will receive your credentials through a link sent to your email during the system onboarding process.

How can I update my password?

On the login page, click “Forgot password?”, enter your username (email address) in the field, and then click “Send code.”

You will receive instructions for changing your password via email.

I’ve lost my username or password, what should I do?

Please contact our customer support at tuki@rowly.fi